General terms and conditions of sale

General Terms and Conditions of Sale

1. Introduction and Scope of Application

The purpose of these General Terms and Conditions of Sale (“GTC”) is to govern the sales concluded between POP’IN (“the Service Provider”) and its customers (“the Customer”) via the website www.popin-locker.com. These GTC apply to all online registrations made on this site as part of access to the luggage storage facility located at 9 rue Huguerie 33000 Bordeaux. They define in particular the terms and conditions of ordering, payment, delivery and management of services.

2. Registration Terms and Conditions and Prerequisites

2.1 Acceptance of the GTC

To validate their registration, the Customer must accept these GTC by checking the corresponding box. In the event of non-acceptance, the registration procedure cannot be finalized. Registration implies that the Customer has read the characteristics and terms of the service.

2.2 Eligibility conditions

The Customer must:

Be at least 18 years old and legally capable of entering into a contract.
Provide truthful and accurate information when registering.

The Customer guarantees POP’IN against any fraudulent or illicit use of its information by a third party.

3. Registration process

3.1 Online procedure

Completing the mandatory fields on the registration form.
Validation or modification of information before final confirmation.
Acceptance of the T&Cs and finalization of registration.
Confirmation of the order by email and/or SMS containing the access codes to the premises.

3.2 Restrictions on modifications

Validated registrations cannot be modified or transferred, whether to another person or to another POP’IN space.

4. Cancellation, Withdrawal and Force Majeure

4.1 Cancellation and Withdrawal

In accordance with Article L.121-21-8 of the Consumer Code, the Customer does not have a right of withdrawal, except in cases of force majeure.

4.2 Definition of Force Majeure

Force majeure includes unforeseeable, irresistible and external events (natural disasters, major political events, etc.) making the execution of the contract impossible.

5. Use of the Lockers and Customer Responsibilities

5.1 Dimensions and weight of the lockers

The dimensions of the lockers are as follows:

S: 45 cm x 40 cm x 62.5 cm (30 kg max)
M: 45 cm x 60 cm x 62.5 cm (30 kg max)
L: 45 cm x 70 cm x 62.5 cm (30 kg max)
XL: 45 cm x 90 cm x 62.5 cm (30 kg max)

The Customer must ensure that their luggage complies with these dimensions before registering. No refund will be granted for non-compliant luggage.

5.2 Security responsibility

The Customer must:

Close the locker door properly.
Identify their luggage with a label bearing their name and telephone number.
Do not deposit valuables, POP’IN declines all responsibility in this regard.

5.3 Prohibited items

The list of prohibited items includes, but is not limited to:

Weapons, explosives, flammable or toxic substances.
Jewelry, valuables, important documents.
Perishable goods or dangerous objects.
Living beings (plants or animals)
Non-exhaustive list, any dangerous, overly valuable, perishable or illicit item…

5.4 Forgotten items

Any forgotten item will be kept for a limited period of 5 days, after which it will be destroyed. Shipping and handling costs for recovering forgotten items are the responsibility of the Customer.

6. Rates and Payments

6.1 Pricing terms

The rates displayed on the interactive kiosk are firm during their period of validity and include VAT. Additional costs, such as bank or shipping fees, are calculated when ordering.

6.2 Payment

Payment must be made via the interactive kiosk before the registration is validated. Any rejection of payment will result in the cancellation of the request.

7. Provision of the Service

The services are provided immediately after confirmation of the order. In the event of non-performance due to force majeure or an error by the Customer, POP’IN cannot be held responsible.

8. Complaints and Disputes

In the event of a dispute, the Customer may contact POP’IN by e-mail contact@popin-locker.com or by mail to the address 24 cours de l’intendance 33000 Bordeaux.